Refund and Returns Policy

At Shankar Ayurveda, we are committed to providing you with high-quality Ayurvedic products. If, for any reason, you are not fully satisfied with your purchase, we offer a flexible return and refund policy as outlined below.

1. Eligibility for Returns

• Products must be returned within 7 days of the delivery date.
• To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it.
• The product must be in its original packaging with all labels, tags, and seals intact.
• Certain items, such as personalized products or items marked as non-returnable at the time of purchase, are not eligible for return.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at shankarayurvedas@gmail.com with your order number and reason for the return.
• Our customer service team will provide you with a return authorization and detailed instructions on how to proceed.
• Please do not send your purchase back without contacting us first, as unauthorized returns may not be accepted.

3. Shipping for Returns

• You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or damaged product).
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Processing of Returns

• Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• If your return is approved, we will process your refund or exchange within 7 business days. Refunds will be issued to your original payment method.
• If your return is not approved, we will notify you and return the product to you at your expense.

5. Refunds

• Refunds will be processed within 7 business days of receiving your returned item.
• The refund amount will be credited back to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Exchanges

• If you would like to exchange a product for a different item, please follow the same process as for a return.
• Exchanges are subject to product availability. If the item you wish to exchange for is not available, we will process a refund instead.

7. Damaged or Defective Products

• If you receive a product that is damaged or defective, please contact us immediately at shankarayurvedas@gmail.com with your order number and a photo of the damage or defect.
• We will work with you to resolve the issue, which may include sending you a replacement product or issuing a refund.

8. Non-Returnable Items

• Some products are exempt from being returned, including but not limited to:
• Perishable goods
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase
• Please refer to the product description for specific details regarding return eligibility.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [Insert Contact Information]. We are here to help and ensure that you have a positive experience with Shankar Ayurveda.